Jamaica Customs using technology to serve clients during COVID-19

Source: Jamaica Information Service

The Jamaica Customs Agency (JCA) is employing the use of technology to effectively carry out its mandate, which is focused on trade facilitation, revenue collection and border protection, during the coronavirus (COVID-19) pandemic.

Chief Executive Officer/Commissioner of the JCA, Velma Ricketts Walker, tells JIS News that several business processes have been fast-tracked to enable the entity to safely and efficiently serve its various stakeholders.

“We would have had them (processes) in our strategic plans before, but… the COVID realities caused us to leap frog and to move very quickly, especially as it relates to our information and communications technology (ICT) advancement,” she notes.

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